Refund for a change of mind
If your plans changed and you no longer need the data plan you bought, we refund the full amount to your original payment method.
Conditions:
- The eSIM must not have been installed or used.
- You must have bought the eSIM directly from linki.
- The purchase must be no more than six (6) months / 180 days old.
If the eSIM has already been installed or used, we review your case individually and look for a solution that fits.
Refund for connectivity problems
When your eSIM does not work because of a problem attributable to linki or to the network at your destination.
Conditions:
- Contact our support team (support@linkiglobal.com) to report the problem as soon as it happens, not after your trip.
Our main goal is uninterrupted connectivity while you travel, and we prioritize fixing the problem as quickly as we can. If we cannot resolve it within a reasonable time, we will look for a fair way to compensate you for the inconvenience.
Refund for an incompatible or locked device
If you buy a linki eSIM and it turns out to be incompatible with your device, we give you a full refund.
linki has a compatibility checker at /compatibility so you can confirm your device supports eSIM before you install it.
Conditions:
- You must not have scanned the QR code or used the manual installation details.
- You must not have used any data from the plan.
- You must have bought the eSIM directly from linki no more than six (6) months / 180 days ago.
- You will need to share proof that your device is not compatible and/or is carrier-locked.
If you meet these conditions, contact our support team (support@linkiglobal.com) to process your refund.