Install your eSIM before you leave.

On Wi-Fi at home, with an unlocked phone and the email that has the code. Data turns on when you arrive.

Before you start

  • A compatible, unlocked phone
  • Wi-Fi, or data from your current SIM
  • The email with the QR code

How to activate your eSIM

  1. 1Connect to Wi-Fi, or use the data on your current SIM.
  2. 2Open Settings, go to Cellular (on some iPhones it is called Mobile Data) and tap Add eSIM.
  3. 3Choose Use QR Code and scan it from another screen. If you cannot scan, tap Enter Details Manually.
  4. 4Name the plan, for example “Trip”.
  5. 5Keep your usual line for calls and messages, and the eSIM for mobile data.
  6. 6When you arrive, turn on data roaming on the eSIM line.

If you opened this page on the same phone you will install on, you cannot scan the code. Use manual installation.

QR code or manual installation

The email includes a QR code. If the phone cannot scan it, it asks for two details from the same email.

SM-DP+ address
This is the activation server address. Copy it from the email exactly as it appears.
Activation code
This is the code that goes with that address. Paste it without adding spaces.
Check compatibilityWhatsApp

If something does not work

Do I need internet to install it?

Yes. During installation you need Wi-Fi or data from your current SIM. After that, the eSIM works at your destination.

When does validity start?

When the eSIM connects to a network at the destination, not when you install it. That is why you can install it at home.

The QR code does not work. What do I do?

Install it by hand with the SM-DP+ address and the activation code from the email, or message us on WhatsApp.

Can I install it on another phone?

Each eSIM installs on one phone. If you need to change phones, message us on WhatsApp before you delete the installation.

I installed the eSIM and have no data on arrival.

Check that the eSIM is on, that it is the data line, and that data roaming is turned on.