JOB DESCRIPTION When a Linki user has a problem, you’re the one who solves it. Not with generic replies or robotic templates — but with real solutions, in real time. As a Customer Success Specialist, you’re the person who makes our users feel they made the right choice by choosing us. Your work directly impacts retention, reviews, and Linki’s reputation.
KEY RESPONSIBILITIES
- Handle user inquiries and resolve issues via WhatsApp, chat, and email with speed and empathy.
- Diagnose technical activation problems with eSIMs and guide users until everything is fully resolved.
- Document recurring cases and propose improvements to the product team to reduce friction.
- Manage reviews and respond to feedback on public platforms (Trustpilot, App Store, etc.).
- Proactively follow up with users who had negative experiences to regain their trust.
SKILLS & REQUIREMENTS
- At least 1 year of experience in customer support, technical support, or similar roles.
- Exceptional written communication: clear, warm, and error‑free.
- Ability to manage multiple conversations simultaneously without losing quality.
- Genuine patience and the ability to handle frustrated users without escalating tension.
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, or similar).
- Availability to cover shifts that may include weekends or holidays (rotational).
Apply now
Complete the form. You may attach a PDF CV (optional) and a portfolio or LinkedIn link.